SMALL BUSINESS

Create an online presence

Conduct keyword research (quality of content)

Make website social and searchable

Build a "Start Small" Strategy - saving money while building business

Build brand online

Investigate website usability (presentation of content)

Small business package add-ons

Understand tools available and role

Training: Facebook advertising

Training: Blog writing 101

Choosing the right desktop applications and web systems

CORPORATE AND GOVERNMENT

Conduct keyword research (quality of content)

Investigate website usability (presentation of content)

Policy: Handling behaviour of employees with Social Networks

Public Relations - build online image

Process: Handling complaints and comments

Make website social and searchable

Process: Integrating Social Networking into existing business communication

Engage employees - increase output

Build brand on Social Networks

Build real time Q & A

Connect and share knowledge across buildings, states and territories

Corporate package Add-ons

Training: Facebook advertising

Understand tools available and role

Choosing the right desktop applications and web systems

Training: Blog writing 101

PRE-EXISTING SOCIAL MEDIA PRESENCE

Manage Facebook crisis

Social Media business plan: know the limits

External Social Media evaluation - what's working and what's not

External Social Media Evaluation - understand visitor behaviour and motivation

Training: how to engage

How to: be active in your Social Network